Recover the orders already hiding in your WhatsApp enquiries.
Revenue is already entering the conversation. The question is how much of it leaves without becoming an order.
A focused 14-day engagement that finds where buying intent is being lost, works the opportunities that are still live, and leaves behind a repeatable system your team owns.
14 days · Diagnose → Recover → Systemise74 never received an answer
148 stopped before qualification
79 never reached a quotation
64 went quiet after quotation — some may still be live
ILLUSTRATIVE Constructed for explanation only. Not client data, not a benchmark, and not an indication of typical or expected recovery.
Does this sound familiar?
Enquiries come in. Someone answers them. Nobody can say what happens after that.
There are months of conversations sitting in WhatsApp from people who were interested and never bought.
The same question gets different answers depending on who is at the phone.
A customer goes quiet and nobody follows up because following up is nobody’s job in particular.
You know what you sold. You do not know what you nearly sold.
Someone answered a question about price, delivery, customisation or suitability and committed the business to something.
What this costs you
Demand you have already earned
Every enquiry represents demand you have already earned or paid to generate. Losing it after arrival wastes value already created.
A pool you have never valued
If months of past enquiries have never been systematically revisited, some may still contain commercially live demand.
No baseline
Without a measured starting point, no change can be shown to have worked.
Inconsistent answers
The customer asking the question that decides the sale gets whichever answer is nearest to hand.
Promises with a cost attached
Fast answers can create commitments on specification, delivery, customisation or price that nobody agreed to make.
What management cannot see today
Enquiries live in a phone. Orders live in a system. Nothing connects the two.
- Actual first-response time
- The slow-response tail behind the median
- Enquiries that never received an answer
- Where conversations most often stop
- Recurring questions
- Recurring objections
- Past enquiries still worth recontacting
- Which sources actually generate enquiries that become orders
From handling enquiries to running an enquiry process
Enquiries are handled one at a time, largely by memory.
The pattern is visible, written down and worked deliberately — with follow-up, agreed answers to questions that decide sales, clear commercial boundaries and a record of what may and may not be promised.
The change is from answering enquiries to running an enquiry process.
How the 14-day sprint works
Readiness Check
Day 0 · 30 minutesA short call before the clock starts. We confirm:
- WhatsApp channel
- Who answers enquiries
- Available order and source data
- Reactivation basis
- Practical attribution method
- Named sender
- Lawful basis for the proposed reactivation
Diagnose
Days 1–5Analyse a representative conversation sample alongside available order data. We review:
- Response patterns
- Enquiry types
- Customer questions
- Objections
- Drop-off points
- Follow-up behaviour
- Conversion where measurable
- Historical enquiries potentially worth recovering
Build & Recover
Days 6–12We build the recovery system:
- Segmentation
- Reply guidance
- Reactivation sequences
- Timing rules
- Escalation rules
- Stop rules
- Opt-out rules
Tracked daily: contacts, replies, reopened opportunities, quotations and orders.
Systemise
Days 13–14Findings become a system your team owns:
- Operating scorecard
- Recovery Dashboard
- Repeatable follow-up process
- Commercial Boundaries & Data Practice Framework
- Automation Readiness Recommendation
The sprint finishes with a one-hour working Readout.
Attribution Update
Day 30One further written attribution update. Some commercially recovered opportunities take longer than 14 days to close, and they should not be excluded purely because the delivery sprint has ended.
What you receive
Six deliverables. All of them are yours to keep.
Revenue Recovery & Segmentation Playbook
Recoverable enquiry groups with approved message sequences, timing, escalation, stop rules and opt-out rules.
Recovery Dashboard
Recoverable → Recontacted → Replied → Requalified → Quoted → Ordered → Revenue, tracked end to end.
Revenue Leakage & Channel Scorecard
Where enquiries are being lost between first contact and order, with your commercial and operational baseline measured.
Customer Conversation Intelligence & Reply Playbook
What customers repeatedly ask, what those questions signal, buying-intent and objection patterns, next-step readiness, and agreed answers to the questions that matter commercially.
Commercial Boundaries & Data Practice Framework
What staff should not promise without authority, what future automation should not decide alone, commercially sensitive boundaries, relevant operational data-handling practices and consent considerations.
Automation Readiness Recommendation
What could sensibly be automated, what should remain human, what should happen first, what should happen later, what should not currently be automated, and which business case needs proving first.
The data-practice section is an operational data-handling and consent-practice review. It is not legal advice, and Yin and Yang Global is not a law firm.
The management view the engagement creates
Not a software platform. This is the reporting your team is left running after the sprint.
Sample figures are illustrative only and do not represent typical, guaranteed or expected results.
How AI is used — and where it stops
AI assists
- Conversation classification
- Theme analysis
- Pattern analysis
- Buying-intent pattern recognition
- Objection pattern recognition
- Draft reply variants
- Draft follow-up variants
Humans remain accountable
- Every customer-facing message
- Sending
- Negotiation
- Quotation
- Pricing
- Discounts
- Suitability commitments
- Product specification commitments
- Delivery commitments
- Policy exceptions
AI assists. Humans remain accountable.
How success is measured
Commercial
Operational
- First-response time
- Slow-response tail
- Unanswered enquiry share
- Follow-up coverage
- Drop-off stage
- Objection frequency
- Enquiry-to-order conversion
- Recurring customer questions
Is this the right starting point?
This works well when
- WhatsApp is a real enquiry channel
- Past enquiries exist
- Past enquiries have never been systematically worked
- Someone competent currently answers enquiries
- Order data exists in exportable form
- One named person can send approved messages for around 30 minutes a day during Days 6–12
Something else may be a better starting point when
- Almost all enquiries arrive through other channels
- No usable record of historical enquiries survives
- No lawful basis exists for the proposed reactivation
- Enquiry volume is too low to produce useful patterns
- The real issue is insufficient demand rather than enquiry conversion
What it costs
India · 14-day engagement
- On confirmation
- 50%
- At the Day-14 Readout
- 50%
- Day-30 attribution update
- Included, and not a payment trigger
This public engagement is currently available for India-based engagements. GCC pricing will be published only after the relevant country variant is cleared and locally price-anchored.
What one sprint covers
- One legal entity
- One WhatsApp number / Business account
- One enquiry-handling team or location
- Up to 600 enquiry threads
- Up to 300 recoverable opportunities worked
- Up to 3 product categories
- One working language
- One order system or export
- One interview
- One Closing Readout
- One Day-30 attribution update
What we need from you
- A representative recent conversation sample
- The corresponding order export
- A 45-minute interview with your enquiry handler
- One named sender for approximately 30 minutes a day during Days 6–12
- One hour for the Closing Readout, with the enquiry handler present
Included
- Conversation and enquiry diagnostic
- Leakage analysis
- Segmentation
- Recovery strategy
- Approved message sequences
- Measurement
- Playbooks
- Commercial boundaries and data-practice framework
- Automation-readiness recommendation
- Day-30 attribution update
Not included
- Social media management
- Advertising or media buying
- Full CRM implementation
- WhatsApp Business Platform implementation
- Autonomous AI customer service
- Broader marketing execution
- Legal advice
- Ongoing managed recovery or monitoring after handover
The Closing Readout
One hour. A working session, not a presentation.
Management sees
- The commercial result
- Leakage evidence
- Conversation patterns
- Recovered opportunity movement
- The system developed
- Worked examples
- Next-step options
Three paths
- Continue internally
- Run structured recovery periodically
- Separately scope selective automation around proven workflow elements
What happens after this engagement?
This engagement is designed to create standalone value. Some organisations may choose to take the outputs and continue internally.
Where the evidence reveals a broader opportunity, Yin and Yang Global can separately help leadership evaluate and implement the next stage — operating change, management decision systems, selective automation or wider transformation.
No automatic upsell. No predetermined transformation programme. The evidence determines what happens next.
All of these are valid outcomes
- Continue internally
- Fix something else first
- Implement
- Expand into a broader mandate
- Automate selectively
- Do not automate yet
- Do not proceed
Start focused. Transform where the evidence leads.
When this is not the right engagement
Revenue Recovery Sprint starts with existing enquiries and opportunities that went dormant before becoming an order. If your situation is one of these, another engagement is the better starting point.
Find out how much demand may already be sitting inside your enquiry history.
Discuss whether Revenue Recovery Sprint is the right starting point for your business.